Cancellation Policy

You can cancel your subscription at any time from your OutreachFox account settings. No email request or support ticket is required. Once cancelled, your account stays active until the end of your current billing period.

Cancellation stops future charges immediately. You will not be charged again after your current billing period ends. There are no cancellation fees or early termination penalties.

If you cancel a mailbox subscription, that mailbox will continue running until the end of your current billing cycle. After the cycle ends, the mailbox subscription will not renew and you will not be charged further. You can reconnect or replace the mailbox at any time on a new subscription.

You keep full access to OutreachFox — including sequences, the unified inbox, enrichment, and connected mailboxes — until the last day of your paid billing period. After that, your account moves to a suspended state and outbound sending stops.

We keep your campaign data for 90 days after cancellation so you can reactivate or export it if needed. After 90 days, personal and campaign data is deleted or anonymised, except where we are legally required to keep records such as invoices for tax purposes.

Monthly subscriptions cancelled mid-cycle are not refunded on a pro-rata basis. Annual plans cancelled within the first 30 days may be refunded on a pro-rata basis under our Refund Policy. Consumed enrichment credits, verified leads, and provisioned mailbox infrastructure are not refundable.

OutreachFox is built by the same team behind Icemail.ai. If you are migrating from Icemail, your existing mailbox subscriptions and billing cycle may carry over based on the migration terms accepted at sign-up.

• Any active Icemail mailbox subscription moved to OutreachFox follows this Cancellation Policy once the migration is complete.
• Cancelling OutreachFox does not automatically reactivate your old Icemail billing; it simply stops future OutreachFox charges.
• Icemail customers eligible for a promotional discount keep that discount only while their OutreachFox subscription remains active.

You can reactivate your OutreachFox account at any time before your data retention period ends by starting a new subscription. Your workspace settings and templates may be restored if the data is still available.

Need help cancelling or migrating from Icemail? Email us at crew@outreachfox.ai and we will handle it for you.