Refund Policy

New customers can request a full refund on their first paid month within 7 days of the initial charge, no questions asked. This applies once per organisation and only to subscription fees.

After the 7-day window, monthly subscriptions are non-refundable. You can cancel at any time from your account settings and you will keep access until the end of the current billing period. You will not be charged again after cancellation.

Annual plans can be refunded on a pro-rata basis within the first 30 days. After 30 days, annual plans are non-refundable, but you can cancel renewal at any time to prevent the next annual charge.

The following are non-refundable, even within the 7-day window:

• Enrichment, verification, and other consumable credits (once used).
• Mailbox infrastructure (domains, mailboxes, DNS setup) that has already been provisioned.
• One-time setup, onboarding, or professional services fees.
• Any charges older than 7 days on monthly plans or 30 days on annual plans.

Accounts terminated for violating our Terms & Conditions or Fair Usage Policy — spam, deceptive content, list abuse, or fraud — are not eligible for a refund.

Email crew@outreachfox.ai from the address on your account with your workspace name and the charge you want refunded. Approved refunds are issued to the original payment method within 5–10 business days.