Positive-reply notifications (email, Slack, push)

Draft — written from product facts + domain knowledge; UI labels to be verified before publishing.

Speed matters after a positive reply: the chance of booking a meeting drops sharply after the first hour. Notifications tell you the moment a lead replies with interest — by email, in a Slack channel, or as a browser/mobile push — so you can answer from the Unified Inbox without watching it all day.

What triggers a notification

• Default: any reply the AI categorizes as Interested or Meeting Booked.
• Optional: any custom category with Positive sentiment and the useful flag (set under Campaign Settings → Reply Categorization).
• Optional: All replies (noisy — only for low-volume campaigns).
• Never: Out of Office, Bounce and Unsubscribe.

Each notification contains the lead name, company, campaign, category, the first lines of the reply and a link that opens the conversation in the Unified Inbox.

Steps: email notifications

1. In the left nav, click Settings, then Notifications.
2. Under Email, switch Positive replies on.
3. Enter the recipient addresses (comma-separated). Your login email is filled in by default.
4. Choose Instant or Daily digest (one email at the time you choose with all positive replies from the day).
5. Click Save.

Steps: Slack notifications

1. In Settings → Notifications, under Slack, click Connect Slack.
2. Approve the OutreachFox app in Slack for your workspace.
3. Pick the Channel (for example #outreach-replies). A private channel works if you invite the OutreachFox app to it first.
4. Tick the events to post: Interested, Meeting Booked, custom positive categories, and optionally Campaign paused (bounce rate) and Mailbox disconnected.
5. Click Save and then Send test to confirm a message appears in the channel.

Steps: push notifications

1. In Settings → Notifications, under Push, click Enable.
2. Allow notifications when your browser asks. On mobile, install the web app to the home screen first, then enable.
3. Choose which events to push. Recommended: Interested and Meeting Booked only.
4. Click Save.

Steps: per-campaign overrides

1. Open the campaign, click Edit Campaign → Settings → Show Advanced Configurations.
2. Under Notifications, choose Use workspace defaults or set a different channel or recipient list for this campaign. Useful when one campaign belongs to a different rep or client.
3. Click Resume Campaign or Save.

Tips

• Route Slack notifications to a shared channel and have the assignee react with an emoji when they take a conversation. It is the simplest way to avoid two people replying.
• If you run campaigns for several clients, use a Slack channel per client via the per-campaign override.
• Use the daily digest for Not Interested and Wrong Person if you want visibility without interruptions.
• Notifications are only as good as your categories. Once a week, check the Interested filter in the inbox against what was notified and fix any miscategorized replies.
• Turn on Mailbox disconnected alerts. A disconnected mailbox silently stops replies from reaching the inbox.

Troubleshooting

• No Slack messages. The app was removed from the channel or the channel was archived. Reconnect under Settings → Notifications and pick the channel again. Also check that the events are ticked.
• Email notifications go to spam. Add the OutreachFox notification sender to your contacts or create a filter in your mail client.
• Push works on desktop but not on mobile. iOS requires the web app to be installed to the home screen and notifications allowed in iOS Settings for that app.
• Notified for replies that are not positive. A custom category has Positive sentiment but is used for neutral replies. Change its sentiment under Reply Categorization.

Related articles

• Set AI reply categorization to organize campaign responses
• Unified Inbox overview: every reply from every mailbox and channel in one place
• Schedule a reply and set follow-up reminders
• Opportunities and pipeline view: manage interested leads
• Pause campaign automatically when the bounce rate is too high