Unified Inbox

9 articles

Unified Inbox overview: every reply from every mailbox and channel in one place

The Unified Inbox collects every reply your campaigns receive — from every connected mailbox and from LinkedIn — into one view. You no longer log in to 20 Google Workspace or Outlook accounts to fi…

Reply, forward and attach files from the Unified Inbox

You can answer any lead directly from the Unified Inbox. Replies are sent from the same mailbox that sent the original campaign email, so the thread stays intact for the lead and your reply lands i…

Reply templates (macros) for faster responses

Reply templates (also called macros or canned responses) are saved replies you insert into the Unified Inbox composer with one click. Most cold-email replies fall into a handful of buckets — "send …

Schedule a reply and set follow-up reminders

Two tools in the Unified Inbox keep conversations from going cold: scheduling a reply so it lands during the lead's working hours, and reminders that bring a thread back to the top of your inbox if…

Custom lead labels and how they relate to AI reply categories

OutreachFox gives you two ways to tag a conversation: reply categories, which the AI assigns automatically from the content of a reply, and labels, which you add by hand for anything the AI cannot …

AI reply suggestions

When a lead replies, OutreachFox can draft an answer for you. The suggestion is built from the full thread, the lead's contact fields, the reply category and the sending mailbox's signature, so it …

Auto-pause and resume on out-of-office replies

An out-of-office (OOO) auto-reply is not a real reply, and it should not stop your sequence for good. But sending follow-up 2 and 3 while the lead is on holiday wastes those steps. OutreachFox dete…

Positive-reply notifications (email, Slack, push)

Speed matters after a positive reply: the chance of booking a meeting drops sharply after the first hour. Notifications tell you the moment a lead replies with interest — by email, in a Slack chann…

Filters, folders and assigning conversations to teammates

Once several campaigns and mailboxes feed the Unified Inbox, you need a way to see only what matters to you. Folders group conversations by state, filters narrow any folder by campaign, mailbox, ca…