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Lead activity log: see every email, open and reply for a contact

The activity log is the full history of one lead: every step that was sent, from which mailbox, when it was opened, which links were clicked, and the reply text. Use it before you answer a reply, w…

Draft — written from product facts + domain knowledge; UI labels to be verified before publishing.

The activity log is the full history of one lead: every step that was sent, from which mailbox, when it was opened, which links were clicked, and the reply text. Use it before you answer a reply, when a lead claims they never heard from you, or to work out why a lead is stuck.

Steps

  1. Open the campaign in Campaigns and click Contacts.
  2. Find the lead with the search bar or a Status filter.
  3. Click the lead's name or email to open the lead panel.
  4. Select the Activity (or Timeline) tab.

You see a chronological list of events, newest first.

What each event means

**Event****Meaning**
**Added**Lead was added to the campaign, from which list or CSV.
**Sent – Step N (Variant A)**The email for that step was sent. Shows the sending mailbox and the subject line.
**Opened**The tracking pixel loaded. Multiple opens are logged separately.
**Clicked**A tracked link was clicked, with the URL.
**Replied**A reply was received. The reply body and the AI category appear here.
**Bounced**The email was rejected, with the bounce reason from the receiving server.
**Unsubscribed**The lead used the unsubscribe link.
**Paused / Resumed / Stopped**Manual actions, with who did them.
**Status changed**Any status change, automatic or manual.

From the same panel you can read the full email thread, reply from the sending mailbox, and change the lead's status or reply category manually.

Tips

  • Read the thread here before replying so you match the tone and the variant the lead actually received.
  • Opens are a weak signal. Apple Mail Privacy Protection and corporate security scanners trigger opens automatically, so a lead with five opens and no reply may never have read anything. Clicks and replies are reliable.
  • Use the bounce reason text to distinguish hard bounces ("user unknown", "no such recipient") from soft bounces ("mailbox full", "try again later").
  • If a lead replied from a different address, mark the original lead as replied here so follow-ups stop.

Troubleshooting

  • No opens or clicks logged: open tracking or link tracking is turned off for the campaign, or the recipient's client blocks images. See Open tracking and link tracking.
  • Sent event exists but lead says nothing arrived: check the bounce events; if none, the email most likely landed in spam. Review mailbox health under Mailbox → Warm up.
  • Reply is missing from the log: replies are read from the sending mailbox. Confirm the mailbox is still connected and that the reply was sent to that address, not to a signature address.

Related articles

  • Check lead statuses and replies inside a campaign
  • Lead statuses explained
  • Open tracking and link tracking (and when to turn them off)
  • Set up AI reply categorisation and create custom categories

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More in Campaigns: Leads

Upload a CSV of contacts and assign it to a list→Handle duplicates and map CSV columns to contact fields→Add more leads to an active campaign (from a list or a new CSV)→Check lead statuses and replies inside a campaign→Set up AI reply categorisation and create custom categories→Lead statuses explained→Pause, stop or delete leads in a campaign→Move or copy leads between campaigns→Export leads to CSV→Managing bounced leads and cleaning your lists→Import leads from Google Sheets or your CRM→